Job Overview
We are seeking a motivated and detail-oriented Automotive Service Advisor/Manager to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with exceptional customer service. You will play a crucial role in facilitating communication between customers and the service department, helping to enhance overall customer satisfaction and loyalty.

Duties

Greet customers warmly and assess their automotive service needs.
Schedule service appointments.
Provide detailed explanations of services required.
Utilize service writing skills to create accurate and comprehensive work orders.
Prepare a complete and accurate estimate of cost for labor and parts.
Upsell additional services based on customer needs and vehicle condition.
Maintain a thorough understanding of facility services and promotions to effectively inform customers.
Follow up with customers regarding service completion and ensure their satisfaction with the work performed.
Collaborate with technicians to ensure timely service delivery and quality assurance.
Dispatch work orders and ensure promise times are met.
Monitor the progress of each vehicle throughout the day.

Experience

Proven experience in customer service within the automotive industry is preferred.
Familiarity with automotive diagnostics and vehicle maintenance practices is essential.
Previous experience in a dealership setting is a plus.
Strong communication skills, both verbal and written, are necessary for effective interaction with customers and team members.
Ability to manage multiple tasks efficiently while maintaining attention to detail.
A background in service writing or related roles required.

Join our team as an Automotive Service Advisor and contribute to providing outstanding service that keeps our customers coming back!

Job Type: Full-time

Pay: $65,000.00 - $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Shift:

Day shift
No nights

Work Days:

Monday to Friday
No weekends

Work Location: In person

DTS Automotive

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Automotive Service Advisor/Manager