McFarland Kia is seeking an experienced and high performing Service Advisor to join our busy service department. Since our outset, the McFarland philosophy has emphasized a personal relationship with our employees and customers. We have been continuously family-owned and operated since 1957. At McFarland, our employees are highly talented and valued at our dealership. Looking to join a team of qualified, energetic, and talented people like you? McFarland Kia is the place to be.

Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone/email/text the customer for permission to do the work. They also advise customers on other available services.

What we offer:

A stable working environment with extremely low turnover
401k w/ employer match
Medical, Dental & Vision Insurances
Life Insurance
Short-term disability & Accident Insurance
Vacation & Sick Pay
Employee Discounts
Recently renovated facility
An enjoyable work environment

Responsibilities include but are not limited to:

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.

Job Qualifications/Requirements:

3+ years of experience at an automotive dealership
Must be a team player (seriously) and a utility infielder (this is important)
Ford experience is preferred but not required
Experience with DealerTrack/AutoMate or comparable DMS is preferred
Provide exceptional customer service
Ability to be analytical, a problem solver and multi-task
Excellent organization skills
Valid Driver’s License

McFarland Kia is an equal opportunity employer.

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

McFarland Kia

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Service Advisor