Description:

Sullivan Tire, an employee owned company, has an opportunity for a Facility Manager. This position manages the assigned service location to ensure optimal performance and profitability while delivering the highest quality of service and customer satisfaction to grow business. The Facility Manager provides service support to the sales effort while adhering to safety rules and good business practices. This position works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Major Responsibilities:

Responsible for meeting or exceeding established objectives in the areas of service, units, profitability, and employee and customer satisfaction for assigned service location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels.
Lead, coach, and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety, and training while ensuring that policies and procedures are followed.
Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
Deliver quality work on time, every time to the customers to ensure long-term growth in sales/service and profits.
Work with other departments (sales, marketing, distribution, corporate, etc.) to grow business and increase sales for your assigned store location.
Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, security system, and filing timely paperwork).
Assumes other responsibilities as needed.

Requirements:

Education/Experience:

Minimum of a high school diploma with 3- 5 years of commercial tire/service experience. 2 years of prior supervisory experience preferred. TIA certification required.

Skills/Knowledge:

Results-oriented with strong customer service skills
Demonstrated staff leadership, management and mentoring skills-ability to coach, influence and motivate
Strong written and verbal communication skills
Ability to build internal and external key relationships
Solid problem-solving and conflict resolution skills
Proven ability to work independently as well as part of a team
Solid understanding of internal computer software systems (i.e. Maddenco, Microsoft Suite, Top Dog, etc.)
Certified Sullivan Commercial training

Benefits:

Health Insurance- including Medical, Vision, and Dental
Life and Disability Insurance
Paid Holidays, Personal Time, and Vacation Time
Discounted Services
Employee Owned! Employee Stock Ownership Plan
Flexible Spending
401(k) with Company Match
Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!

Sullivan Tire & Auto Service

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