Summary
FHC is a growing company, and we want you to be part of it. We have been in business for over 25 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.
We Offer
- Base pay plus bonus! On average our associates are making around $28-$35 an hour after bonus.
- Monthly contests rewarding “Top Performers” with gift cards & prizes.
- Comprehensive training, opportunities for career advancement, a collaborative working environment.
- Medical, Dental, and Vision insurance, 401k, as well as Short/Long term Disability, and life insurance packages. (Benefit conditions- eligibility after 30 days of employment)
- Paid holidays, sick time, and vacation time 3 weeks pto after 6 months of employment.
- Bonuses are uncapped, and paid out monthly
- Sign on Bonus $750
- Employee Referral program $500
Responsibilities “What you’ll do”
- Are you a self-driven individual who excels at interpersonal communication and enjoys being on the phone? Do you have cash collections experience?
- Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
- Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
- Record accurate and detailed notes, update account status and customer information.
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
- Adhere to consumer protection laws and FHC's standard practices and policies.
Competencies “What you’ll need”
- Strong verbal negotiation, and communication skills.
- Pragmatic, goal-oriented, and able to work effectively in a fast-paced office environment.
- Ability to resolve challenging situations calmly and interact professionally with customers.
- Excellent time management.
- Ability to work required full time schedule; 3 shifts 8am-4:30pm and 2 shifts 11:30am-8pm per week. (ad hoc Saturday’s 8am-12pm, only 2-3 per year.)
- Attendance and punctuality are a must. Reliable transportation is required.
Work Environment
Physical Setting
- In-Office
- FHC Community Events; Luncheons, Breakfast, Team Building etc.
- Onsite Gym
- Opportunity to interact with our colleagues and leaders offering easier access to assistance when needed.
- Collaboration and camaraderie results in a robust company culture.
- Community volunteering opportunities.
Preferred Education & Experience
- Experience in Debt Collection Recoveries for Banks, Commercial, Taxes, Municipals, School Tuitions, and/or Cash Collections
- Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required
- Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
- High school diploma or equivalent
- Veterans encouraged to apply!
- Bilingual Spanish is a Plus.
Physical/Mental Demands
- Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus. Abilities to stare at computer during the entirety of their shift.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Join our team as a Collection Agent and contribute to our mission of providing exceptional service while ensuring financial accountability.
Job Type: Full-time
Pay: $28.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Application Question(s):
- Can you commit to working a full-time schedule that consists of 3 shifts 8am-4:30pm + 2 shifts 11:30am-8pm per week? Yes or No?
Experience:
- Call center: 1 year (Preferred)
- Debt Collections: 1 year (Preferred)
- Sales or Financial Customer Service: 1 year (Preferred)
Ability to Commute:
- Exeter, NH 03833 (Required)
Ability to Relocate:
- Exeter, NH 03833: Relocate before starting work (Required)
Work Location: In person
