Are you ready to become part of an exciting and dynamic team? Granite State Gaming & Hospitality is seeking an individual to join our team as the Human Resources Director.
Position Overview
- Hire, motivate, evaluate and direct human resources and personnel to ensure that staff receive adequate guidance and resources to accomplish established objectives.
- Monitor and evaluate all reporting functions in order to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning and goal setting.
- Establish and maintain department objectives, standards, procedures and budget in accordance with corporate policy to ensure the proper management of department.
- Advise operating departments in matters pertaining to compensation and benefits, employment, training and all phases of personnel activity.
- Consult with management on issues pertaining to policy execution and employee conduct to ensure the safeguarding and fulfillment of company values, beliefs and mission according to established objectives.
- Communicate with senior executives in order to maintain consistent procedures, guidelines and practices; inform management of potential liabilities and problems.
- Disseminate information from reports and documents pertaining to personnel activities to various audiences.
- Assist in processing and reviewing employment applications to evaluate qualifications or eligibility of applicants.
- Establish strategies for advertising or posting of job vacancies, and notifying eligible workers of available positions.
- Verify attendance, hours worked and adjustments, and posts information on the designated recordkeeping systems. Keeps track of leave time, paid time off and FMLA for employees.
- Entertain inquiries from the applicants and gives detailed and accurate responses.
- Determine and strategize in-house and external training activities.
- Responsible for maintaining established standards of service to coworkers at all times.
- Ensure cleanliness and appropriate appearance for all areas of the Human Resources department.
- Work with safety as a priority and follow department and company safety standards.
- Know and adhere to company policies and procedures, embraces company culture and takes pride in the properties.
- Attend required training classes and incorporate knowledge gained into daily work practices.
- Look for opportunities to assist peers, guests, other departments or leaders at all times.
- Solution oriented, stays on task and promotes teamwork.
- Consult regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
- Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
- Responsible for addressing employee related issues
- Promotes positive public and employee relations.
- Performs other duties as assigned.
Education, experience, skills required, equipment used.
- Requires a minimum of 5-7 years of related experience, with at least four of them in a supervisory role.
- Proven experience in managing multiple priorities simultaneously and meeting deadlines.
- Must possess excellent communication skills, both verbal and written.
- Ability to compute basic mathematical calculations.
- Must be available to work all shifts and be able to flex schedule based on business demands.
- Candidate must be able to work efficiently within a team environment.
- Must be able to work effectively in stressful, high-pressure situations.
- Candidate must be well groomed and professional.
- Must have an open mind and willingness to learn new processes and concepts.
- Must have strong customer service skills. Ability to handle challenges involving employees and operational issues while maintaining a positive attitude.
- Candidate must maintain the highest levels of confidentiality regarding guests and staff.
- Must be able to lift or maneuver at least ten (10) pounds, and prolonged instances of standing during the shift.
- Must be able to handle intoxicated guests in a professional manner.
- Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
- Requires ability proficiency in navigating and reporting from HRIS, time and attendance and other systems.
- Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding.
- Combination of education equivalent to a Bachelor’s degree in human resources or related field or any other combination of education, training and experience that provides the required knowledge, skills and abilities is required.
- Suitability to be granted a Gaming License from the New Hampshire Lottery Commission.
- Must be 21 years of age or older.
