At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
We are seeking a Director of Enterprise Applications to lead the management and optimization of systems supporting our clinical and operational teams. Reporting to the Chief Information Officer, you’ll oversee a team of application analysts, ensure customer support metrics are met, and take the lead on enterprise application interfaces and integrations. This role requires a proactive, detail-oriented individual with strong communication skills who thrives in a collaborative environment.
Your Impact
- Lead and manage the team of application analysts to ensure efficient and effective application support.
- Act as the lead for enterprise system interfaces and integrations, ensuring smooth interoperability.
- Collaborate with the CIO to develop and execute an application strategy across ConvenientMD.
- Troubleshoot and resolve complex issues related to Electronic Medical Records (EMR) and system interfaces.
- Understand and navigate policies affecting health information technologies (HIPAA, CEHRT, 21st Century Cures Act).
- Work with business stakeholders to create and implement support policies, programs, and SLAs.
- Maintain and document systems, automation processes, and operational deliverables.
- Establish performance metrics and KPIs to measure and optimize team efficiency.
- Communicate effectively with clinical teams, leadership, and external stakeholders on application strategies.
Who You Are
- Bachelor’s degree or 5+ years of experience in supporting clinical applications in an enterprise setting.
- 5+ years of experience in Health Information Technology, including EMR experience.
- Strong understanding of interoperability protocols (HL7, FHIR/SMART on FHIR, ADT, LOINC, CCD, C-CDA).
- Experience with API connectivity, LIS/RIS system interfaces, and integration.
- Excellent communication, problem-solving, and critical thinking skills.
- Ability to translate business needs into technical solutions and manage projects effectively.
- Willing to travel to CMD clinics in MA, NH, ME, and other locations as needed.
Bonus Qualifications
- Knowledge of AI-driven Voice/Ambient Listening technologies.
- Experience with Value-Based Care, Population Health platforms, and Healthcare Revenue Cycle Management systems.
- Proficiency in EMR implementations and workflow design.
If you're excited about making an impact in healthcare technology and leading a dynamic team, we’d love to hear from you!
Why ConvenientMD?
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
