Assist clients in ending the cycle of homelessness by moving them from unsheltered homelessness to appropriate housing and accessing necessary social service resources.

ESSENTIAL JOB FUNCTIONS

Manage permanent supportive housing program through recruitment of tenants, application assistance, lease monitoring, monthly apartment inspections and case management as needed.
Lead case management and outreach teams providing leadership, guidance, direction, and supervision.
The goal of the case management/outreach teams is to provide individualized client support, using evidence-based case management tools, by helping each client develop a plan to address their barriers, increase their income, and attain and sustain permanent housing,
Advocate for and assist clients in navigating the service delivery system, providing information and referral services as needed, and serving as a liaison with various social service agencies, including mental health clinics and hospitals, to ensure receipt of appropriate clinical and social services.
Manage the Outreach team members to support surge capacity for encampment activities, surge capacity for disaster shelter coverage, and staff occasional street outreach events.
Ensure the team maintains contact with clients based on assessed needs, program policies, and funding guidelines. Client visits will include engagement on the streets, in parks, in encampments, abandoned buildings, etc., prior to housing.
Provide for or arrange for individual staff and team training necessary to provide excellent support for individuals and families experiencing homelessness.
Develop, support, and evaluate the case management plans for individuals and families residing at the shelter. Evaluate the appropriateness of community services as possible.
Ensure accurate client documentation in HMIS (Homeless Management Information System) database in compliance with agency, COC, and HUD guidelines and expectations. Ensure all case files and other records strictly comply with policies, regulations, and procedures.
Works cooperatively with co-workers and communicates effectively with departmental staff; other departmental personnel, clients, and volunteers.
Participate in community meetings and other activities as requested by agency leadership.
Demonstrate care and develop significant trust with clients while maintaining strong boundaries in client relationships.
Providing crisis intervention as needed.

OTHER DUTIES AND RESPONSIBILITIES

Attendance is an essential function of the job.
Understand, believe, and advocate for the mission, vision, and values of NSKS through behavior and job performance.
Maintain strict standards of client confidentiality.
Adhere to agency policies, procedures, and a professional code of ethics.
Assist in fostering good public relations of the agency.
Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding in the development of positive team relationships.
Actively participate in ongoing training as needed in order to increase skills and to meet all certification standards and credentialing policies.

EDUCATION AND EXPERIENCE

LCSW or LICSW preferred.
Four plus years of experience providing case management in a related field.
Knowledge / familiarity with harm reduction, trauma informed care, substance use disorders, and mental health disorders.
Supervisory experience required.
Bilingual (English/Spanish) a plus.

KNOWLEDGE, SKILLS AND ABILITIES

Proficiency in Microsoft Office products and general computer literacy is essential. Strong communication skills and attention to detail are also required. Ability to work with people of differing socioeconomic and ethnic backgrounds. Good judgment and ability to set limits and enforce policies. Good communication and organizational skills. Flexibility and sense of humor. Respect for all individuals, regardless of their circumstances is required.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

403(b)
403(b) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Experience:

Supervisory: 4 years (Required)

Language:

Bilingual (Preferred)

Work Location: In person

Nashua Soup Kitchen & Shelter, Inc. jobs

Director of Client Services and Programs (4+yrs exp required)