The City of Dover Information Technology Director is looking to fill the position of Public Safety Systems IT Technician.. This position is responsible for performing highly responsible work supporting and maintaining the operation of the municipal public safety information systems. Position supports the reliability, integrity and accuracy of public safety systems. This includes the client support of computer-aided dispatch (CAD) and records management (RMS) desktop and mobile applications. A strong knowledge of Windows client and mobile device operating systems is required. Knowledge of networking, including radio and cellular communications, is preferred. Secondary support of body worn cameras. Secondary contact for public safety collaboration with outside public safety vendors
This is a full-time, 40 hour per week, non-exempt position. Hourly rate is $25.45 to $36.85. Position is open until closed.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Maintenance and support of current municipal public safety information systems, with a focus on CAD/RMS client systems, including desktops, mobile devices and client applications.
2. Troubleshoot, escalate network and communications issues related to public safety. Work to ensure communications are resilient, clear and secure.
3. Tracking, management and evaluation of reactive service calls to clients using public safety systems.
4. Ability to learn and provide feedback on work processes for assigned public safety systems. Collaborate with municipal employees and vendors to find efficiencies and service improvements within those processes.
5. As liaison between public safety employees and vendors, learn how employees interact with public safety applications and continuously update that knowledge set. Assist employees in verbalizing application limitations and seek solutions within the Office of Information Technology and with vendors.
6. Available after-hours (outside Monday - Friday 8am – 4pm and holidays) during critical network outages or for pre-scheduled information technology systems maintenance, as needed.
7. Professional Development. Evaluate trends in information and telecommunication technology for public safety and make recommendations to Deputy Information Technology Director regarding appropriate hardware, software and system needs. Attend conferences and other education meetings and review professional literature to keep current on modern trends and practices.
8. Maintain Criminal Justice Information Services (CJIS) certification. Follow Health Insurance Portability and Accountability Act (HIPAA) compliance standards to protect the privacy and security of health information.
9. Exercise discretion and maintain appropriate confidentiality concerning municipal related matters.
10. Perform or assist subordinates in performing duties; adjusts errors and complaints.
11. Seek information from the Director of Information Technology regarding questions of procedures and information related to municipal information technology and telecommunication systems.
12. Maintain familiarity with and execute safe work procedures associated with assigned work.
13. Attend to many items requiring attention simultaneously and/or in sequence.
14. Perform other related duties as required. i.e. body worn camera, dispatch, apparatus systems support.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources; Extensive knowledge of client and mobile device hardware and operating systems. Experience with CAD/RMS applications. Knowledge of GIS systems and geospatial data mapping and analysis. Knowledge of networking and communications, including firewalls, switches, VoIP, radio, wireless and cellular, equipment. Knowledge of the capabilities and requirements of public safety information technology equipment; Knowledge of the principles and techniques of systems documentation and change management; Knowledge of the functions and organization of municipal government, Incident Command System (ICS), National Incident Management System (NIMS). Demonstrated ability to plan, organize, document, train and collaborate with work of others; ability to make accurate arithmetic calculations; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with public safety management team and employees, Dover and State of NH information technology colleagues and public safety vendors and to deal with service problems courteously and tactfully. Ability to prepare and deliver oral and written reports in work meetings.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from a college/university with an Associate's degree or higher in Computer Science, Information Technology, or a closely-related field, plus at least two years progressively responsible experience in information systems management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities. Must maintain valid motor vehicle operator’s license. CSI InfoShare, Microsoft Windows server, SQL server, ESRI ArcGIS Enterprise, Cisco, Motorola, Cambium and other Information System specific certifications preferred.
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