Come join our growing team!
Palmer Gas & Oil is a family-owned and operated business that thrives on teamwork. We have fun while getting the job done and keeping our customer’s happy. Helping our employees develop their skills, to grow in their field of expertise, is something we are passionate about.
It’s easy: we love our customers. In an industry that has a reputation for being old school, we deliver premier customer service while keeping our customers safety and energy needs in the forefront. Using the newest technologies both in the office and on the road, we are able to maximize efficiency.
We are one of the largest fuel suppliers in the state of New Hampshire, Southern Maine and Northern Massachusetts, and are dedicated to giving back to the communities in-which we serve.
Palmer Gas & Oil is a Drug Free Workplace. Must be able to pass a pre-employment drug screen and a criminal background check. Palmer Gas is an Equal Opportunity Employer.
Benefits:
- Health Insurance with Vision (Anthem BC/BS)
- Dental Insurance (Delta Dental)
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid time off
- 401K/Roth Plan
- Annual Bonuses
- Industry and ongoing training
- Allstate accident and critical illness
- EAP-Employee Assistant Program
- Flexible Spending Account (FSA)
- Health Reimbursement Arrangement (HRA)
- Pet Insurance
SUMMARY
Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the company’s commitment to service excellence and customer satisfaction.
WORK HOURS - Winter Night Shift – November 1st to March 1st
- The heating season “On-Call” service technician is scheduled to cover after-hours calls from 5PM – 7AM.
- This position is paid 40 hours per week for this Monday – Friday night schedule.
- There is no on-call stipend for this schedule.
- Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is to report these hours so that they can be paid at OT rate.
- Hours worked in excess of 40 per week must be documented in Paylocity
- Holidays – rotating on call schedule with other technicians
- Depending on the needs of the company and winter the shift could change by a few weeks.
WORK HOURS – March 2nd to October 31st
- You will be notified of your work schedule. There are different work schedules:
- 7:00 am to 3:30 pm with a half-hour lunch 5 days/week.
- 6:30 am to 5:00 pm with a half-hour lunch break 4 days per week.
- Start time can vary between 6:30 and 7:30.
- Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.
- End time will vary daily depending on the job. Occasionally, during our busy season, additional hours may be required to meet our business needs.
- On-call is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for efficient communication, harmonious interaction, and support of co-workers and management team members.
- Drives company vehicles safely and to perform requested service at customer’s home or place of business to meet customer requirements and company productivity goals.
- Responds and drives to service call by dispatch or through answering service.
- Follows all company polices & procedures for customer repair visits.
- Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
- Diagnoses diverse electrical and mechanical service issues.
- Explains the diagnosed issue in concise terms to the customer, together with the resolution.
- Understands, and articulately conveys, company pricing and services to customers.
- Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
- Completes visit by obtaining customer signature and correct customer information, including email address and phone number.
- Able to identify and correct any leaks from the tank to equipment connection.
- Attends seminars, training classes, and meetings sponsored by company.
- Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.
- Performs gas checks, tune ups, and clean outs on heating equipment.
- Installs propane gas tanks and oil tanks and related equipment.
- Maintains all required paperwork associated with service installations and service maintenance calls.
- Notes to customers account, any issues that require repair or compromise delivery or service.
- Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.
- Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
- Assists in training new employees.
- Works on various projects and jobs assigned by the manager.
- Assists in performing tasks of other employees within the department as needed.
- Proficient in the use of electronic devices.
- Always maintains and promotes company brand guidelines and core values.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be able to work independently.
- Exceptional customer service skills.
- Must have NH gasfitter’s license
- Must have strong troubleshooting skills
- Safe driving record
- CETP training
SAFETY
Working safely is a condition of employment. Employees shall verbally report and photograph all crashes / injuries to their Manager immediately. If your Manager is not available, report the crash / injury to the Safety Director, another Manager, or Human Resource Manager.
For your safety, the company has Samsara dash cameras in all company vehicles.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); at least five years of field experience in propane and oil.
LANGUAGE SKILLS
Must speak fluent English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
COMPUTER SKILLS
Microsoft Outlook, Ability to learn our computer software. Use Google Drive and search the employee intranet. Must be able to use a computer tablet.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds frequently and lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to climb ladder and work in high places over 20 ft.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, outside weather conditions, risk of electrical shock, and explosives. The employee is frequently exposed to wet and/or humid conditions and vibration. The employee is occasionally exposed to moving mechanical parts, high precarious places, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Palmer Gas & Oil is a Drug Free Workplace. Must be able to pass a pre-employment drug screen, random testing and a criminal background check. Palmer Gas is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $35.00 - $45.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- No weekends
- Overnight shift
- Overtime
Experience:
- Propane & Oil Service: 5 years (Required)
- Oil Service: 3 years (Preferred)
Language:
License/Certification:
- Driver's License (Required)
- Gas Fitters License (Required)
Work Location: In person
