Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
The Director of Vendor Success Management is responsible for leading a team of Sr. Vendor Success Managers that drive vendor delight and revenue protection through proactive vendor engagement. As a Director, you understand and help your team communicate key premium vendor value drivers – security, automation, access to detailed remittance – while constantly looking for opportunities to grow Bottomline's business with our existing vendors.
The Director is responsible for building, coaching, and measuring a team that is proactive, understands its vendors, and tactfully steers the team to success. The Director works efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Marketing, Account Management – all of which are critical to the success of our vendors.
What will make you successful: - Lead Your Team to Maintain & Protect Our Vendor Revenue Base
- Lead the Sr. Vendor Success Managers (Sr. VSMs) to become a vendors trusted advisor; through development of joint strategic plans, quarterly business reviews and relationship building engagements
- Drive the team to effective business reviews, communicating status of vendor service value realization, identifying areas of opportunity and resolving open issues
- Leverage data to analyze and drive vendor performance across key vendor metrics (e.g. spend & transaction volume, premium feature usage, new payer relationship creation)
- Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize vendor delight and growth
- Provide primary point of contact escalation support for payer account management leadership
- Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally
- Ensure rigorous attention to detail in Salesforce and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity
- Collaborate with Key Internal Stakeholders
- Proactively align internal stakeholders to drive process improvements, issue resolution, and capture of new opportunities
- Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive increased premium service understanding and a reduction in vendor rescinds.
- Advocate on behalf of your Sr. VSMs and their vendors within Paymode, collaborating across vendor sales, marketing, product, operations, support and executive leadership teams.
- Facilitate open lines of communication between Product, the Vendor Success team, and Vendors – communicating key needs, requirements, and value.
If you have the attributes, skills, and experience listed below, we want to hear from you:
- 3+ years of management experience, with experience leading fast paced account management or customer-focused teams
- 10 years' professional experience in customer success, account management, or sales
- Highly analytical; proven experience driving success and revenue growth through data-driven processes
- Positive, self-motivated, team player, action and results-orientated
- Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
- Highly organized and capable of working effectively across functional groups
- Not afraid to make changes to teams, processes or technology to improve the organization
- SaaS or FinTech/Payments experience is critical
- Excellent communicator, both written and verbal
- Efficiency & quality at the core of all work
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
