FedPoint is seeking a
Business Systems Analyst to join our team and act as the ultimate liaison between business stakeholders and software developers.
As a Business Systems Analyst, you’ll play a crucial role in understanding business needs and translating them into system requirements that meet organizational goals. You’ll help ensure systems run smoothly through data health checks, controls, and reports. Collaborating with technical teams in an agile environment, you’ll bridge the gap between business stakeholders and developers to deliver effective system solutions. Your expertise will ensure the systems work as intended and help prepare teams for successful handoffs.
Whether it’s documenting user requirements or getting your hands dirty with data analysis, this role is perfect for someone who thrives in the mix of business strategy and processes.
Key Responsibilities
- Business Analysis & Requirements
- Gather and clarify system requirements from stakeholders.
- Translate business needs into user-friendly stories for developers.
- Prioritize and define the "must-have" features for new projects.
- Make sure technical teams understand what the business needs.
- Understand and document business workflows.
- Work with other BSAs and departments responsible for Digital Platforms and User Experience.
- Testing
- Work with the agile team to test system builds and ensure they meet requirements.
- Track down and fix bugs (no bug too small!)
- Keep stakeholders updated on testing progress.
- Help with user testing to make sure everything works as planned.
- Team Support
- Mentor team members and share knowledge.
- Provide feedback for team training opportunities.
- Documentation & Production Prep
- Ensure all use cases and important stories are documented.
- Assist business teams during the training phase.
- Summarize changes and share updates with the team.
- Operations Support
- Generate reports and assist with data requests.
- Assist with tracking KPIs and metrics.
What You’ll Bring
- A high school diploma or GED is required; additional certifications or coursework in business or systems analysis is a plus. Associate/Bachelors preferred.
- At least 3 years of experience in business analysis or a related analytical role.
- Minimum of 3 years of experience in gathering and writing business requirements, or equivalent experience.
- Experience in mentoring and coaching peers and providing training support.
- Skilled in facilitating meetings, leading problem-solving sessions, and building group consensus.
- Experience with workflow and automation tools.
- Solid experience creating business reports, especially with Key Performance Indicators (KPIs) and metrics.
- Proven ability to capture and communicate end-to-end technical solutions.
- Understanding of Javascript or Object Oriented Programming concepts.
- Experience in insurance or benefits administration operations is highly desirable.
Location: Portsmouth, NH - Hybrid Role
Schedule: Enjoy the perfect balance of in-office collaboration and remote work with a Hybrid schedule, plus the option to work from home a few days a week!
Compensation: The typical starting salary would be between $77,793 and $91,521/year, based on qualifications and experience as it relates to our requirements. This position is eligible for an annual discretionary employee bonus plan based on company metric performance as well as a full suite of benefits, listed below.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation,
what’s in it for you?
- Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
- Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
- Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
- Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
- 6 weeks fully-paid parental leave
- Tuition reimbursement program to support career goals.
- Corporate giving and matching gifts program.
- Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
- A wide variety of personal, professional, and career development programs.
- Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters
