Job Summary:
The IT and HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.
Responsibilities:
- HHR EGMs:
- Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
- Assist as needed on fixing issues that may arise on HHR EGMs
- Retire HHR EGMs as needed
- CMS:
- Become familiar with the CMS (Casino Management System)
- Setup and maintain up to date HHR EGMs data in the CMS
- Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
- Setup and configure CMS tools such as floor maps and jackpot notifications
- Casino IT Network:
- Set up and maintain network infrastructure including routers, switches, access points and wiring.
- Work with vendors to ensure best practices are followed for security and compliance.
- Maintain accurate documentation of network layout and devices including configurations and passwords.
- Monitor network and device performance. Make recommendations for improvements.
- Guarantee reliable connectivity for all casino operations.
- Personal Computers (PCs): Install, maintain, and troubleshoot PCs, keeping them performing optimally.
- Ticket Redemption and ATM Machines: Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
- Audio/Visual (AV) Equipment: Maintain TVs, cable feeds, media players, and sound systems. Work with the marketing team and casino staff to ensure these systems meet operational needs.
- Surveillance Systems: Support the security team by ensuring camera and recording systems are functional and comply with regulatory requirements.
- Point-of-Sale (POS) Systems: Install and maintain POS systems in the casino. Collaborate with the accounting department to provide reports and troubleshoot any POS issue that may arise.
- Access Control Systems: Work with security to ensure these systems function effectively and securely.
Requirements:
- Minimum 2 years of experience in a related IT support role.
- Strong understanding of network infrastructure and administration.
- Proficient in troubleshooting PC hardware and software issues.
- Experience with installing and supporting various software programs.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team
- Ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and analytical skills.
- Experience in a casino or hospitality environment a plus.
- Network certifications preferred.
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment.
- Be a part of growing organization with opportunity to advance your career
